What is Business Process Outsourcing?

Equiniti ICS is one the leading IT services and BPO solution providers in the UK and Ireland. We help organisations to develop into high-performance businesses by transforming their processes and operations, improving customer service, driving organisational efficiencies, and reducing costs. A flexible partnership with clients allows us to work closely with them to define their business objectives; we then put clear measurements in place to ensure that goals are achieved and the desired business outcomes met.

Equiniti ICS’s success within the IT services and BPO market is underpinned by a highly-experienced 300-strong workforce based in Belfast, Chennai, and Newbury. We have displayed consistent growth in turnover, staff numbers, and profit; and have achieved a wide range of awards and accreditations such as ISO 9000/2000, ISO 14000, ISO 27001, Investors in People (IIP), EFQM Mark of Excellence, and Deloitte Best Managed Company 2009. Our expertise provides clients with industry-specific and cross-industry solutions that allow them to focus on their core competencies, achieve immediate and sustained cost savings, improve cash flow, and drive growth – key priorities in today’s volatile market.